What about the price? How much do these tubs cost? 

We will gladly provide you with our transparent pricing information after we know which bathtub style, size and therapy option you would like and the installation requirements for your home. To get exact pricing and to select all the appropriate convenience features, please contact our team to schedule your free in-home quote.

I’m not sure I can afford the walk-in tub I want. (Financing options, price, value affordability)

We have several great walk-in tubs and many affordable options! We are committed to finding you the best most affordable solution!

Are walk-in tubs easy to get in and out of? (Low threshold, Low Step-in Height. Easy in and easy out, comfort, convenience, safety)

Yes, all of our walk-in tubs have a low threshold, easy entry. With the addition of our build in grab handles this makes your bathing experience safer and more convenient for you and your loved ones.

How quickly can the walk-in bathtub fill?

Our walk-in bathtubs are designed for rapid filling and draining. Typically, they can fill in just 3-5 minutes.

Fill times are dependent on your home's current plumbing and water pressure.

How long it will take to drain my walk-in bathtub? (About our Dual Drain Technology)

The draining time of the walk-in tub will depend on the water capacity of the tub, the complexity and condition of the house drain, and the walk-in tub drain. The approximate drainage time for average size walk-in tub can be around 80 seconds at ideal house drain conditions.

Our 2-inch dual drain allows our walk-in tubs drain significantly faster than other models, as we understand this has always been a concern for our users.

Does your walk-in bathtub have a built in heater for the water?

Yes! our hydrotherapy walk-in bathtubs are one of the only models available on the market today that come standard with a in-line water heater.

The in-line water heater is designed to maintain the water temperature of the tub. The in-line heater will only heat the water while the whirlpool system is in use. If you have the whirlpool system running it will help maintain your bath’s temperature. It will not make your bath warmer, but it will keep the water in your tub to stay at a consistent, comfortable temperature.

Which tub would be the best for me? (Size, style, door type, width, depth, options, affordability)

Our team is dedicated to finding you the perfect new tub for your specific needs. Reach out to our team today so we can recommend the best solution for your unique requirements.

What about the door? Are they easy to close? Will they be water-tight?

All of our doors have a durable integrated gasket that creates a tight, leak proof seal every time you bathe.

Our inward swing custom-made brushed stainless steel and tempered frosted glass door, features a chrome-finished stainless steel door handle with a secure locking mechanism for easy engagement and firm door closure. You can rest easy knowing our walk-in tubs are guaranteed not to leak.

Which Walk-in tub will fit my home? (Best fit for my home, height, width, length, door, house, hallways, fit, bathroom)

Our walk-in bathtubs are delivered as one unit. Therefore, it is necessary to ensure you correctly measure the width of your doorways from the main entrance all the way to the bathroom, including all the turning angles where you would need to carry your walk-in bathtub through the house into the bathroom.

Our team will review all the requirements with you to ensure a seamless installation.

How do walk-in bathtubs differ from regular ones?

Walk-in bathtubs are designed for easy access, featuring a door that allows users to step in without having to climb over a high edge. They're ideal for seniors and those with mobility issues lifting your legs over the high sided traditional bathtubs.

What safety features do your walk-in bathtubs include?

Our walk-in bathtubs come with non-slip flooring, easy-to-use handles, a low walk in threshold and water sanitization to make your bathing experience more enjoyable.

What materials are your products made of?

Our products are crafted from high-quality, durable materials suitable for prolonged contact with water and designed for maximum safety.

How long do your products typically last?

With proper maintenance, our products can last for several decades. Specific lifespans vary by product.

Do your products come with warranties?

Yes, all our walk-in bathtubs come with a limited lifetime warranty on all major components for the original owner for as long as they are in their home.

How long does the installation process typically take?

Installation times vary by a number of different factors , but most installations are completed within 1-2 days.

Do you offer installation services for all walk-in bathtubs?

Yes, we provide professional installation for all our models to ensure safety and durability.

Will I need to prepare anything in my home before installation?

Our team will guide you through any necessary preparations upon scheduling the installation.

But our team takes care of everything from start to finish. We ask all personal items are removed from your bathroom on your install day.

Are your installations ADA compliant?

ADA (Americans with Disabilities Act) sets certain standards for accessible design, ensuring that those with disabilities have equal access to public accommodations. Our product design offers multiple ADA compatible elements including:

– Physical Dimensions & Functionalities to accommodate users with disabilities

– Seat Height of 17″ presumably matching ADA compliance (on most models)

– Incorporate of a 5 Piece Faucet & 2 Piece Accessibility Single Level

– Many other characteristics

Our Walk In Tubs aim to balance interior space, jet positioning, and user convenience, and our products tailored for strategic and efficient usage.

Can I install these products myself?

For safety and warranty reasons, we highly recommend using our professional installation services.

Are walk-in bathtubs difficult to clean and maintain? (Maintenance, cleaning, additives)

Not at all. Periodically (approximately once a month) the walk-in bathtub should be filled with water and a few ounces of white vinegar. The air and hydro pumps should be turned on and run for about 10-15 minutes. This helps prevent any calcification. The tub will then need to be drained. It is not necessary to flush the tub after each use. Any stubborn stains or marks can be removed with denatured alcohol or an acrylic bathtub surface cleaning supplies found locally.

Keep in mind that all of our jetted walk-in tubs come with an automated way of keeping your tub clean. Our eco-friendly ozone generator.

When you run your tub’s hydro massage feature, natural ozone is generated to keep the tub fresh and clean for each use.

Are there any maintenance services you offer post-installation?

Yes, we offer periodic maintenance checks and services to ensure your products remain in optimal condition.

What do I do if my walk-in bathtub stops working?

First, consult the user manual for troubleshooting steps. If the issue persists, contact our support team for assistance and we will schedule our team to come inspect your tub.

Do you provide replacement parts?

Yes, we offer a range of replacement parts for all our products. Contact our service team for specifics.

All walk-in bathtubs come with a limited lifetime warranty for the original owner. So you have peace of mind knowing all your components are covered!

How do your products enhance senior safety?

Our products are specifically designed to cater to the unique needs of seniors, providing them with safer, more accessible living environments, reducing the risk of falls and injuries.

Are your products tested for safety?

Absolutely. All our products undergo rigorous safety testing to meet industry standards.

Do you offer non-slip surfaces for your showers and bathtubs?

Yes, all our showers and bathtubs feature non-slip surfaces to ensure maximum safety.

What safety certifications do your products have?

Our products are certified by CSA and are ADA compliant, ensuring they meet and exceed safety standards.

Do you offer customer support post-purchase?

Yes, our commitment extends beyond the sale. We offer comprehensive post-purchase support for any questions or issues.

How can I reach customer service?

You can reach our dedicated customer service team via phone at (587) 400-3873, email, or through the contact form on our website.

Do you have a helpline for urgent issues?

Yes, for immediate assistance, please call our helpline at (587) 400-3873.

Are there financing options available for your products?

Yes, we offer flexible financing options to ensure our products are accessible to everyone.

We also are able to help you apply for the Albert Seniors Home Adaptation and Repair Program (SHARP)

Reach out to our sales team for more information.

Do you offer any discounts for seniors or veterans?

Absolutely. We proudly provide discounts to both seniors and veterans as a token of our appreciation and commitment.

Is installation included in the product price?

Installation costs vary depending on the walk-in tub selected and your requested upgrades. We offer a full install service which included your new tub and the install.

Please speak with our sales team for a precise breakdown.

Can I get a quote before making a decision?

Of course! We provide free, no-obligation quotes. Just contact us with your requirements.

Can I gift a product or service to someone else?

Certainly! You can purchase and arrange for installation as a gift. Reach out to our team for gift options.

Do you offer products for commercial or public spaces, like senior centres?

Yes, we have a range of products designed for commercial and public spaces. Contact our sales team for customized solutions.