What products does Senior Safety Solutions offer?

We offer a wide selection of products designed to enhance home safety and accessibility, including walk-in bathtubs, walk-in showers, stairlifts, safety grab bars, and more.

How do walk-in bathtubs differ from regular ones?

Walk-in bathtubs feature a built-in door and low threshold, allowing users to step in rather than lift their legs over the high side of a traditional tub. This design is ideal for seniors and those with mobility issues, offering easier access and reducing the risk of slips and falls.

What safety features do your walk-in showers include?

Safety is at the core of our walk-in tubs in Alberta, and we incorporate a variety of features to ensure a secure and comfortable bathing experience. Here are some of the key safety elements included in our tubs:

Non-Slip Flooring: The tub’s floor is equipped with non-slip surfaces to prevent accidental slips and falls, providing a stable footing while you move around.

Easy-to-Use Handles: Strategically placed grab handles offer additional support, helping you maintain balance as you enter, exit, and sit within the tub.

Low Walk-In Threshold: The low entry height reduces the effort required to step into the tub, minimizing the risk of injury.

Water Sanitization: Our tubs feature water sanitization systems that keep the water clean and free from harmful bacteria, ensuring a hygienic bathing environment.

Secure Door Locks: The doors are equipped with secure locking mechanisms that keep them firmly closed during use, preventing accidental openings that could lead to water leaks.

Integrated Seat: Ergonomically designed seating provides comfort and support, reducing strain on your back and joints while bathing.

Emergency Stop Controls: Easily accessible controls allow you to quickly stop the water flow or adjust settings as needed, enhancing safety during your bath.

Automatic Shut-Off: For added security, some models include automatic shut-off features that turn off water flow after a certain period, preventing overheating or excessive water usage.

Temperature Control: Precise thermostatic controls ensure that the water temperature remains at a safe and comfortable level, avoiding the risks associated with hot water.

These comprehensive safety features make our walk-in tubs a reliable and secure choice for seniors and individuals with mobility issues, allowing you to enjoy your bath with confidence and peace of mind.

How do stairlifts work?

Stairlifts are motorized seats that run along a rail attached to your staircase. Users sit on the seat, buckle in, and use simple controls to ascend or descend safely without having to climb the stairs manually.

Are the safety grab bars slip-resistant?

Yes. Our safety grab bars feature a textured, slip-resistant grip, ensuring a secure hold and enhanced stability for seniors and those with mobility concerns.

What materials are your products made of?

We use high-quality, durable materials such as acrylic, tempered glass, brushed stainless steel, and anti-slip surfaces. All are designed to withstand prolonged contact with water and deliver long-lasting safety and performance.

How long do your products typically last?

With proper maintenance, our products can last for several decades. The exact lifespan varies by product type and usage, but each item is built for durability and long-term reliability.

Can I get a product demonstration before purchasing?

Absolutely! We offer in-person and virtual demonstrations for our walk-in bathtubs, stairlifts, and other products. Simply contact our team to schedule a free consultation.

Do your products come with warranties?

Yes. All our products include a comprehensive warranty covering manufacturing defects and essential components. Specific warranty terms vary by product, but they all reflect our commitment to quality and customer satisfaction.

Can I customize the design or color of the products?

In many cases, yes. We offer customizable options on several products, including various colour choices, finishes, and features. Please discuss your preferences with our sales team to find the best match for your home.

How long does the installation process typically take?

Installation times vary by product, but most are completed within a day, minimizing disruption to your home.

Do you offer installation services for all products?

es. We provide professional installation for all our products to ensure safety and durability throughout your home.

Will I need to prepare anything in my home before installation?

Our team will guide you through any necessary preparations when you schedule the installation, so you’ll know exactly what to expect.

Are your installations ADA compliant?

YYes. All our installations meet or exceed ADA standards, ensuring they are accessible and safe for all individuals.

Can I install these products myself?

For safety and to preserve your warranty, we strongly recommend using our professional installation services rather than attempting a DIY approach.

How do I clean and maintain my walk-in bathtub?

For walk-in bathtubs, we recommend using mild, non-abrasive cleaners. Rinse thoroughly after cleaning and avoid using bleach or harsh chemicals which might damage the surface.

Are there any maintenance services you offer post-installation?

Yes, we offer periodic maintenance checks and services to ensure your products remain in optimal condition.

How frequently should safety grab bars be checked or replaced?

It's recommended to inspect safety grab bars every six months for any signs of wear or loosening. Depending on usage, they may need to be re-secured.

What do I do if my stairlift stops working?

First, consult the user manual for troubleshooting steps. If the issue persists, contact our support team for assistance.

Do you provide replacement parts?

Yes, we offer a range of replacement parts for all our products. Contact our service team for specifics.

How do your products enhance senior safety?

Our products are specifically designed to cater to the unique needs of seniors, providing them with safer, more accessible living environments, reducing the risk of falls and injuries.

Are your products tested for safety?

Absolutely. All our products undergo rigorous safety testing to meet industry standards.

Do you offer non-slip surfaces for your showers and bathtubs?

Yes, all our showers and bathtubs feature non-slip surfaces to ensure maximum safety.

What safety certifications do your products have?

Our products are certified by CSA and are ADA compliant, ensuring they meet and exceed safety standards.

How easy are the controls on the stairlifts?

Our stairlifts feature user-friendly controls designed with seniors in mind. They are intuitive and require minimal effort to operate.

Can I use bath salts or oils in the walk-in tubs?

Generally, yes. However, always ensure to rinse the tub thoroughly after using any additives to prevent residue buildup.

Is there a weight limit for the stairlifts?

Our standard stairlifts support up to 300 pounds, but we do offer models that can support higher weights.

Are the safety grab bars positioned for easy reach?

Yes, grab bars are strategically positioned for optimum accessibility and support. We will install them in the most comfortable and optimal places for you!

How quickly can the walk-in bathtub fill and drain?

Our walk-in bathtubs are designed for rapid filling and draining. Typically, they can fill in just 3-5 minutes and drain 90 seconds. Fill & Drain times are dependent on your home's current plumbing.

Do you offer customer support post-purchase?

Yes, our commitment extends beyond the sale. We offer comprehensive post-purchase support for any questions or issues.

How can I reach customer service?

You can reach our dedicated customer service team via phone at (587) 705-4955, email, or through the contact form on our website.

Do you have a helpline for urgent issues?

Yes, for immediate assistance, please call our helpline at (587) 705-4955.

Do you collaborate with healthcare providers?

Yes, we partner with several healthcare providers to ensure seniors receive the best and safest solutions for their needs.

Do you offer contractor or bulk purchase discounts?

We do provide special rates for contractors and bulk orders. Kindly contact our sales team for more details.

Can I become an affiliate or partner?

Certainly! We have a comprehensive affiliate program. Reach out to our partnership team for more information.

Do you work with occupational therapists?

Yes, we collaborate with occupational therapists to better understand senior needs and design our products accordingly.

Are there financing options available for your products?

Yes, we offer flexible financing options to ensure our products are accessible to everyone.

We also are able to help you apply for the Albert Seniors Home Adaptation and Repair Program (SHARP)

Reach out to our sales team for more information.

Do you offer any discounts for seniors or veterans?

Absolutely. We proudly provide discounts to both seniors and veterans as a token of our appreciation and commitment.

Is installation included in the product price?

Installation costs vary depending on the product. Please check the product details or speak with our sales team for a precise breakdown.

Can I get a quote before making a decision?

Of course! We provide free, no-obligation quotes. Just contact us with your requirements.

Can I gift a product or service to someone else?

Certainly! You can purchase and arrange for installation as a gift. Reach out to our team for gift options.

Do you offer products for commercial or public spaces, like senior centres?

Yes, we have a range of products designed for commercial and public spaces. Contact our sales team for customized solutions.