What products does Senior Safety Solutions offer?

We offer a range of products including walk-in bathtubs, walk-in showers, stairlifts, and safety grab bars and more.

How do walk-in bathtubs differ from regular ones?

Walk-in bathtubs are designed for easy access, featuring a door that allows users to step in without having to climb over a high edge. They're ideal for seniors and those with mobility issues lifting your legs over the high sided traditional bathtubs.

What safety features do your walk-in showers include?

Our walk-in showers come with non-slip flooring, easy-to-use handles, and optional safety flip up seat to make your shower experience more enjoyable.

How do stairlifts work?

Stairlifts are motorized seats that move along a rail, allowing users to safely and comfortably ascend or descend stairs.

Are the safety grab bars slip-resistant?

Yes, our safety grab bars are designed with a slip-resistant grip to ensure maximum safety.

What materials are your products made of?

Our products are crafted from high-quality, durable materials suitable for prolonged contact with water and designed for maximum safety.

How long do your products typically last?

With proper maintenance, our products can last for several decades. Specific lifespans vary by product.

Can I get a product demonstration before purchasing?

Absolutely! We offer in-person and virtual demonstrations. Please contact our team to schedule one.

Do your products come with warranties?

Yes, all our products come with a comprehensive warranty. The duration and terms vary by product.

Can I customize the design or color of the products?

Certain products have customizable options. Please discuss your preferences with our sales team.

How long does the installation process typically take?

Installation times vary by product, but most installations are completed within a day.

Do you offer installation services for all products?

Yes, we provide professional installation for all our products to ensure safety and durability.

Will I need to prepare anything in my home before installation?

Our team will guide you through any necessary preparations upon scheduling the installation.

Are your installations ADA compliant?

Yes, all our installations meet or exceed ADA standards.

Can I install these products myself?

For safety and warranty reasons, we highly recommend using our professional installation services.

How do I clean and maintain my walk-in bathtub?

For walk-in bathtubs, we recommend using mild, non-abrasive cleaners. Rinse thoroughly after cleaning and avoid using bleach or harsh chemicals which might damage the surface.

Are there any maintenance services you offer post-installation?

Yes, we offer periodic maintenance checks and services to ensure your products remain in optimal condition.

How frequently should safety grab bars be checked or replaced?

It's recommended to inspect safety grab bars every six months for any signs of wear or loosening. Depending on usage, they may need to be re-secured.

What do I do if my stairlift stops working?

First, consult the user manual for troubleshooting steps. If the issue persists, contact our support team for assistance.

Do you provide replacement parts?

Yes, we offer a range of replacement parts for all our products. Contact our service team for specifics.

How do your products enhance senior safety?

Our products are specifically designed to cater to the unique needs of seniors, providing them with safer, more accessible living environments, reducing the risk of falls and injuries.

Are your products tested for safety?

Absolutely. All our products undergo rigorous safety testing to meet industry standards.

Do you offer non-slip surfaces for your showers and bathtubs?

Yes, all our showers and bathtubs feature non-slip surfaces to ensure maximum safety.

What safety certifications do your products have?

Our products are certified by CSA and are ADA compliant, ensuring they meet and exceed safety standards.

How easy are the controls on the stairlifts?

Our stairlifts feature user-friendly controls designed with seniors in mind. They are intuitive and require minimal effort to operate.

Can I use bath salts or oils in the walk-in tubs?

Generally, yes. However, always ensure to rinse the tub thoroughly after using any additives to prevent residue buildup.

Is there a weight limit for the stairlifts?

Our standard stairlifts support up to 300 pounds, but we do offer models that can support higher weights.

Are the safety grab bars positioned for easy reach?

Yes, grab bars are strategically positioned for optimum accessibility and support. We will install them in the most comfortable and optimal places for you!

How quickly can the walk-in bathtub fill and drain?

Our walk-in bathtubs are designed for rapid filling and draining. Typically, they can fill in just 3-5 minutes and drain 90 seconds. Fill & Drain times are dependent on your home's current plumbing.

Do you offer customer support post-purchase?

Yes, our commitment extends beyond the sale. We offer comprehensive post-purchase support for any questions or issues.

How can I reach customer service?

You can reach our dedicated customer service team via phone at (587) 705-4955, email, or through the contact form on our website.

Do you have a helpline for urgent issues?

Yes, for immediate assistance, please call our helpline at (587) 705-4955.

Do you collaborate with healthcare providers?

Yes, we partner with several healthcare providers to ensure seniors receive the best and safest solutions for their needs.

Do you offer contractor or bulk purchase discounts?

We do provide special rates for contractors and bulk orders. Kindly contact our sales team for more details.

Can I become an affiliate or partner?

Certainly! We have a comprehensive affiliate program. Reach out to our partnership team for more information.

Do you work with occupational therapists?

Yes, we collaborate with occupational therapists to better understand senior needs and design our products accordingly.

Are there financing options available for your products?

Yes, we offer flexible financing options to ensure our products are accessible to everyone.

We also are able to help you apply for the Albert Seniors Home Adaptation and Repair Program (SHARP)

Reach out to our sales team for more information.

Do you offer any discounts for seniors or veterans?

Absolutely. We proudly provide discounts to both seniors and veterans as a token of our appreciation and commitment.

Is installation included in the product price?

Installation costs vary depending on the product. Please check the product details or speak with our sales team for a precise breakdown.

Can I get a quote before making a decision?

Of course! We provide free, no-obligation quotes. Just contact us with your requirements.

Can I gift a product or service to someone else?

Certainly! You can purchase and arrange for installation as a gift. Reach out to our team for gift options.

Do you offer products for commercial or public spaces, like senior centres?

Yes, we have a range of products designed for commercial and public spaces. Contact our sales team for customized solutions.